Several folks lately have had patients that live out of state, and getting their address into MobileTouch can be tricky, especially if they live in a town/city that has a match in NY or Pa.
The trick to getting these addresses in is to do it BACKWARDS.. So that Sansio doesn't try and force look up the city/ state.
One recent example was a Pt. from Delaware (address modified to protect HIPPA)
Peter Lemmonjello, 100 Main St, New Castle, DE, 19720 (New Castle County)
Sansio kept trying to change New Castle to PENNSYLVANIA…….
So heres what I did:
1) COUNTRY 4) STATE
2) ZIP 5) ADDRESS
3) CITY 6) COUNTY
Also, use lowercase, not uppercase
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